> For the complete documentation index, see [llms.txt](https://docs.be-infinity.com/compensation-plan/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.be-infinity.com/compensation-plan/business-logic/payout/payout-qualification/customer-ratio.md).

# Customer Ratio

### Definition:

In order to make Distributors aware that it is about selling the product and not about setting up a distribution structure without taking product with the pursuit of growing commissions, there is a "minimum end customer percentage".<br>

Here, every person with an active Basic Subscription within the [Unilevel structure](/compensation-plan/business-logic/structures/unilevel-structure.md) counts as a "product user", and every distributor with an inactive Basic Subscription an ongoing affiliate package counts as a "distributor".

The system checks whether a person is active or a distributor has a running affiliate package at 11:59 PM EST on the last day of the corresponding qualification period.

Within the [Unilevel structure](/compensation-plan/business-logic/structures/unilevel-structure.md), there must be more than 55% "product user" to be eligible for payout.<br>